You can ask us to delete your Exprea account, and the personal data that comes with it, at any time. This page explains how, and what happens next. It applies to the Exprea website, the Android app and the iPhone app.
1. In the app or on the website
- Sign in to Exprea.
- Open Settings from your profile picture.
- Go to Privacy and choose Delete account.
- Tell us why if you like (optional), and confirm.
We confirm by email that your request has been received.
2. Without signing in
Email [email protected] from the address on your account, with the subject "Delete my account". If you write from another address, we will ask you to confirm the request from the account's address first.
3. What we delete
- Your profile: name, email address, photo and the details you added.
- Your practice: Coach recordings and reports, battle recordings, game takes and scores, your Journey and your progress.
- What you posted in the community: posts, comments and reactions.
We complete a deletion within 30 days of your request. If you have an active membership, cancel it first, or ask us to and we will.
4. What we keep, and for how long
- Payment and invoice records, which the law requires us to keep for accounting and tax purposes (they are held by our payment provider, Stripe).
- Backups roll over and are gone within 30 days of the deletion.
- Records we must keep to handle a legal claim or a safety report, only for as long as that requires.
Read the full details in our Privacy Policy.