Workshops

Close the Expression Gap

A live hour with Thai Miller on the distance between what you think and what people hear.

See the hour

When: Wed 21 Oct18:00 UK time
Starts in: --Live countdown
Where: ZoomLink by email
Price: FreeOne hour, live

The hour

00–15 minYour communicator type
15–30 minWhat holds you back
30–50 minTools for clarity, confidence and impact
50–60 minPutting it to work

The Expression Gap

You know what you think. Saying it is another story.

First takeStops itself three times
So, um, I think what we should maybe do is… uh, ship the smaller one first, you know, and just… see what happens. I mean, if that’s okay.
This weekStops once, on purpose
We should ship the smaller one first. Two weeks instead of six, and it tells us exactly what we need to know. Let’s start there.

Both takes are synthesised: one voice, read twice, to show the difference. They are not a recording of a person.

Where you will use it

The moments that decide things

Interviews
Say what you did, in the order they need to hear it, without apologising for it first.
Video calls
Sound as present on a screen as you do in the room.
Sales
Make the point clearly enough that the other person can say yes or no, and mean it.
Pitching an idea
Lead with the one idea you want them to remember, and earn the rest.
Presentations
Hold a room with what you say, not with how many slides you have.
Toasts and speeches
Say something short that is true, and sit down while they still want more.
Meetings
Be the person who is heard the first time, not the one who has to repeat it at the end.
Teaching
Make the hard idea simple without making it small.
Hard conversations
Say the difficult thing plainly and kindly, and stay steady when the answer is not what you hoped.
Customer calls
Listen first, answer plainly, and leave the other person feeling heard.
Interviews
Say what you did, in the order they need to hear it, without apologising for it first.
Video calls
Sound as present on a screen as you do in the room.
Sales
Make the point clearly enough that the other person can say yes or no, and mean it.
Pitching an idea
Lead with the one idea you want them to remember, and earn the rest.
Presentations
Hold a room with what you say, not with how many slides you have.
Toasts and speeches
Say something short that is true, and sit down while they still want more.
Meetings
Be the person who is heard the first time, not the one who has to repeat it at the end.
Teaching
Make the hard idea simple without making it small.
Hard conversations
Say the difficult thing plainly and kindly, and stay steady when the answer is not what you hoped.
Customer calls
Listen first, answer plainly, and leave the other person feeling heard.
Interviews
Say what you did, in the order they need to hear it, without apologising for it first.
Video calls
Sound as present on a screen as you do in the room.
Sales
Make the point clearly enough that the other person can say yes or no, and mean it.
Pitching an idea
Lead with the one idea you want them to remember, and earn the rest.
Presentations
Hold a room with what you say, not with how many slides you have.
Toasts and speeches
Say something short that is true, and sit down while they still want more.
Meetings
Be the person who is heard the first time, not the one who has to repeat it at the end.
Teaching
Make the hard idea simple without making it small.
Hard conversations
Say the difficult thing plainly and kindly, and stay steady when the answer is not what you hoped.
Customer calls
Listen first, answer plainly, and leave the other person feeling heard.